NATIONAL GIFT CARD CORP. REDEMPTION TERMS

These Redemption Terms (“Redemption Terms”) apply to all redemptions at the site https://www.ngcrewards.com and all other National Gift Card Corp. redemption websites.

Definitions
  • The Purchaser means the person, firm, company or other organization who or which has ordered Products and/or Services from NGC, or redeemed Cards through NGC;
  • Transaction means any sale, purchase, and/or redemption of Products and/or Services between NGC and the Purchaser;
  • Cards means prepaid gift cards issued in the form of gift cards, gift certificates, e-codes, and/or virtual certificates;
  • NGC’s Services means all advice given and services performed by NGC;
  • Holiday Season is designated as the time period starting at 12:00 a.m. CST, October 15 and ending 11:59 p.m. CST January 15;
  • Site, as used herein, shall mean the site https://www.ngcrewards.com/ and all other National Gift Card Corp. redemption websites


  • Additional Terms and Conditions
    Additional terms and conditions apply to redemptions of Cards at the Site ("Terms"), and these additional Terms are located at: https://www.ngcrewards.com. Purchaser agrees to abide by such other terms and conditions as applicable. If there is a conflict between these Redemption Terms and the Terms, these Redemption Terms shall control with respect to a redemption or use of Cards and Services.

    PURCHASER ACKNOWLEDGES AND AGREES THAT ALL CARDS SHALL ALSO BE PROVIDED TO PURCHASER SUBJECT TO NGC’S CARD VENDOR’S STANDARD CARDHOLDER TERMS AND CONDITIONS. PURCHASER IS SUBJECT TO THE LIMITATIONS AND RULES OF THE VENDOR CARDS SELECTED BY PURCHASER, AND NGC IS NOT RESPONSIBLE FOR ANY SUCH ADDITIONAL RESTRICTIONS OR TERMS AND CONDITIONS OF ANY CARDS.

    FOR MORE INFORMATION ABOUT SPECIFIC CARD VENDOR’S TERMS AND CONDITIONS, WHICH ARE INCORPORATED HEREIN BY REFERENCE, PLEASE VISIT: http://www.ngc-group.com/national_gift_cards_all_gift_cards.html.

    Hours of Operation
    The NGC Customer Service Team is generally available to assist you Monday through Friday, 8:30am to 5:00pm, Central Standard Time, excluding U.S. Federal holidays ("Regular Business Hours").

    If you have a question about a product we offer or would like assistance with a redemption, our knowledgeable customer service staff is available by calling 1.888.472.8747 (toll free) during our Regular Business Hours. You may also send an email to customerservice@ngc-group.com. Upon receipt of your email, NGC will send an auto-reply email to confirm receipt, followed by a response from a customer service representative, typically within 24 Regular Business Hours of the auto-reply email.

    No Guarantee of Cards
    NGC is not responsible for Card vendors that are no longer in business and is not responsible for the actions or products of any Card vendor. NGC reserves the right to immediately discontinue supplying Purchaser Cards and cancel Purchaser orders when an NGC Card vendor: (a) discontinues a gift card program; (b) discontinues or is unable to do business with NGC for any reason; (c) files a petition in bankruptcy, for a reorganization, or for the appointment of a receiver or trustee, or makes an assignment or petitions for or enters into an arrangement for the benefit of its creditors; or (d) if a petition in bankruptcy is filed against vendor. NGC will timely notify Purchaser in the event of cancellation to arrange refund or replacement orders.

    STATE RESTRICTIONS; VOID WHERE PROHIBITED
    Based on recent Card-related legislative action by certain states, certain Cards will no longer be sold or delivered to individuals or businesses in the following states, or anywhere else prohibited by law: New Jersey. NGC has procedures in place designed to stop Card orders to prohibited States. NGC may also cancel such orders mistakenly placed without liability.

    Orders
    NGC will process the orders on a daily basis during Regular Business Hours. All orders must be received by 1:00pm CST. Orders received after 1:00pm CST may not be processed until the next business day.

    NGC has three business days to ship redemption orders. During the Holiday Season, NGC has four business days to ship redemption orders.

    Purchaser is responsible for the validation of all addresses prior to order submission. NGC is not responsible for Cards that are undeliverable or not received due to the Purchaser's failure to enter accurate delivery information, including physical and email addresses, or after 30 days have passed since NGC shipped the Card(s).

    Lawful Use; Resale or Export
    Purchaser represents and warrants to NGC that is the rightful holder of a validly issued redemption code. Purchaser shall redeem Cards for lawful uses only. NGC reserves the right to refuse or cancel your order if NGC suspects you are purchasing for unauthorized resale or export, or if NGC suspects any fraudulent, illegal, unfair, deceptive, or unethical conduct whatsoever. Additional terms for resale or export may apply.

    Advertising Restrictions
    Without limiting the generality of the foregoing, no Purchaser advertising may be used by Purchaser concerning or referring to NGC or its affiliates that will infringe upon, abridge, jeopardize or undermine any copyright, trademark, service mark, logo or other intellectual property right or goodwill of NGC or its affiliates. Purchaser is responsible for and agrees to defend, indemnify and hold harmless NGC from any liability arising from Purchaser’s failure to comply with advertising restrictions set forth herein.

    Processing
    Shipment dates on your order are based on product availability, payment processing time, and warehouse processing time and do not include transit time. NGC will begin processing for orders placed outside of Regular Business Hours, and after 1PM CST, on the next business day.

    NGC reserves the right to change prices for products displayed on-line at any time to correct pricing errors. NGC is not responsible for typographical errors. NGC reserves the right to cancel any order you have placed if there was a typographical error on the Site or affiliated sites concerning the pricing or availability of any item you ordered when you placed the order.

    Sales Tax
    Purchasers are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising out of the sale of the products or services through the Site.

    Shipping
    It may take up to 3 business days for Cards to ship from our facility, and up to 4 business days during the Holiday Season. Unless otherwise arranged, NGC will ship orders UPS 1st class mail.

    ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE SUBJECT TO ALL NATIONAL, FEDERAL, STATE OR LOCAL TAXES, DUTIES OR OTHER IMPORT FEES THE COUNTRY OF DELIVERY DEEMS LEGAL AND REQUIRED. AT THIS TIME, NGC DOES NOT COLLECT ANY OF THESE FEES DURING THE CHECKOUT PROCESS AND THE CUSTOMER IS SOLELY RESPONSIBLE FOR ANY OF THESE ADDITIONAL FEES ASSESSED BY THE COUNTRY OF IMPORT.

    Lost/Stolen Cards
    Responsibility for the Cards is with NGC until the Cards are shipped (or electronically sent) to Purchaser’s designated address or addresses, at which point the responsibility of the Cards transfers from NGC to Purchaser. NGC is not responsible for lost and stolen Cards. NGC responsibility ends when Cards are shipped or electronically sent. If a shipment is lost by carrier or Customer; Cards will not be replaced. If prepaid Card serial numbers are logged, NGC will make an attempt to block and replace Cards for a $2.50 fee per Card after review and investigation of the current Card balance. E-codes cannot be blocked or replaced. Lost shipments must be reported to NGC within 30 days of shipment. Customer Service Representatives can be reached during our Regular Business Hours by calling 1.888.472.8747 (toll free).

    Return Policy
    Make your Card selections carefully. ALL TRANSACTIONS ARE FINAL.

    Incomplete or Damaged Shipments
    If you receive a shipment that is incomplete, incorrect, or physically damaged due to no fault of Purchaser, this must be reported to NGC within 72 hours of shipment receipt. Customer Service Representatives can be reached during our Regular Business Hours by calling 1.888.472.8747 (toll free). NGC’s sole obligation shall be to allow the exchange of incomplete, incorrect, or physically damaged orders within 30 calendar days from the original shipment date.

    Force Majeure
    NGC shall not be liable for any losses, damages, or costs resulting from a delay caused by circumstances beyond NGC's control, including, but not limited to, acts of God, floods, acts of war or terrorism, strikes, material or labor shortages, accidents and other disasters, riots or insurrections, embargoes, equipment failure, or other related delays in transportation.

    Regulatory Compliance
    If any legislative or regulatory authority, including the Federal Communications Commission, state public service commissions, or other authority having jurisdiction over any of the Cards and Services provided hereunder (a) determines, at any time, that the distribution of any of the Cards or Services hereunder, or any other programs or Services provided by NGC, are unlawful, or (b) changes any regulation or law which materially affects the Cards, programs and Services distributed or provided by NGC (collectively, a “Regulatory Determination”), then NGC shall have the right to modify the affected Cards, program or Service as NGC determines may be necessary to overcome or respond to such Regulatory Determination. If any such Regulatory Determination cannot be overcome or resolved, NGC may cancel your order without liability.

    Warranties
    NGC agrees to assign to Purchaser all retailer warranties with respect to Cards to the full extent permitted by such warranties. If any such retailer warranty may not be assigned by its terms, then NGC shall use commercially reasonable efforts to cause Purchaser to obtain the benefits of such warranty.

    NGC DISCLAIMS ANY AND ALL OTHER WARRANTIES IN CONNECTION WITH CARDS AND SERVICES, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY AND NON-INFRINGEMENT. ALL CARDS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS.

    Disclaimers & Limitations
    IF NGC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY NGC IN ITS SOLE DISCRETION.

    EXCEPT AS SPECIFICALLY PROVIDED OTHERWISE, AND TO THE EXTENT PERMITTED BY LAW, NGC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF PROFITS; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED.

    Indemnification
    The Purchaser shall indemnify, defend, and hold harmless NGC, its employees, agents, successors, officers, managers, members and assigns (Indemnitees), from any law suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that the Indemnitees may sustain or incur arising from (a) the Purchaser's failure to comply with any applicable laws and regulations, or (b) the Purchaser's breach of any of its obligations set forth in these Terms and Redemption Terms, or in the instructions for use and care of the Cards and Card vendor Terms & Conditions. Purchaser shall not settle any such claim, suit or proceeding without the written consent from NGC, which shall not be unreasonably withheld.

    Changes
    Redemption Terms are subject to changes by NGC at any time. It is your responsibility to check periodically for changes. Continued use of the Site following posting of changes means you agree to the changes. The failure by NGC to enforce at any time any of the provisions in these Redemption Terms will in no way be construed as a waiver of such provisions. If any provision of these Terms shall be deemed illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforceability of any other legal provisions hereof which together shall then be construed as if such illegal and unenforceable provision or provisions had not been inserted herein.